Insurance, Europe
Assessors start from a prepared, consistent estimate and apply their judgement to it.
ConsistencyAccuracy
Estimation work at this European insurer was repeated case by case, with variation between assessors. Consistency depended on individual experience rather than a shared method, which is a difficult position to defend when an estimate is challenged.
We built a structured estimator that produces consistent figures from case inputs, and made the method explicit, so the basis of an estimate can be shown and argued with rather than attributed to someone's judgement.
The situation
- Estimation work was repeated case by case, with variation between assessors.
- Consistency depended on individual experience rather than a shared method.
What we built
- A structured estimator producing consistent figures from case inputs.
- The method made explicit, so the basis of an estimate can be shown and challenged.
What changed in daily operations
- Two assessors working the same case arrive at comparable figures.
- Experience is spent on the unusual case rather than the routine one.
Related work
Does this look like your process?
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