Terms of Service

These Terms of Service ("Terms") govern your access to and use of www.heu.ai and any page that links to these Terms (the "Website"), operated by HEU AI LLC ("HEU.AI", "we", "us", "our").

By accessing or using the Website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website. If you use the Website on behalf of an organisation, you confirm that you are authorised to accept these Terms for it. You must be at least 18 years old to use the Website.

1. Our services are governed by separate agreements

The Website provides general information about HEU.AI and our services. It is not an offer to provide services.

HEU AI LLC provides services only under a written agreement signed by both parties, such as a master services agreement, statement of work or signed proposal (a "Service Agreement"). The Service Agreement alone governs those services. If these Terms conflict with a Service Agreement, the Service Agreement prevails.

Descriptions of services, solutions, capabilities, timelines, results, statistics, case studies and any offers on the Website are for information only. They do not form part of any Service Agreement unless that agreement expressly includes them.

2. Permission to use the Website

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable permission to access and view the Website for your personal use or your organisation's internal business purposes, such as evaluating our services.

You may share links to Website pages. You may not frame, mirror or display the Website in a way that suggests a relationship with, or endorsement by, HEU.AI that does not exist. We may withdraw linking permission at any time.

3. What you must not do

When using the Website, you must not:

1. copy, reproduce, republish, sell or otherwise commercially exploit any Website content, except as these Terms allow;
2. use any robot, spider, scraper or other automated means to access or extract content from the Website, except that public search engines and AI search or answer services may index the Website and display excerpts with a link back to the source page, in line with our robots.txt file;
3. use Website content to train, fine-tune, test or benchmark any artificial intelligence or machine learning model, or to build any dataset, product or service that competes with ours;
4. probe, scan or test the vulnerability of the Website or our systems, or attempt to bypass any security or access control, without our prior written permission;
5. introduce viruses, malware or other harmful code, or interfere with or overload the Website (including denial-of-service attacks);
6. send spam, automated or bulk submissions, or false or misleading information through any form;
7. impersonate any person or organisation, or misrepresent your affiliation with any person or organisation;
8. use the Website in any way that is unlawful, fraudulent or infringes anyone's rights; or
9. help or encourage anyone else to do any of the above.

4. Intellectual property

The Website and its content, including text, graphics, designs, images, videos, code and the selection and arrangement of material ("Content"), are owned by HEU AI LLC, its affiliates or its licensors, and are protected by intellectual property laws. Except for the limited permission in Section 2, nothing in these Terms transfers or licenses any rights in the Content to you.

The HEU.AI name and logo are trademarks of Heu Technologies Private Limited, registered in India, and are used by HEU AI LLC with permission. You may not use them without our prior written consent.

Other names, logos and marks on the Website belong to their respective owners. Their appearance does not imply endorsement by or of those owners, unless expressly stated.

5. Information and ideas you send us

When you contact us, you agree to provide accurate information. Our Privacy Policy explains how we handle the personal data you send.

Please do not send confidential business information before a non-disclosure agreement is in place. Other than personal data, which we protect under our Privacy Policy, information you send through the Website or by email before a written non-disclosure agreement or Service Agreement is signed is not treated as confidential. If you want to share confidential information, tell us and we will put a non-disclosure agreement in place first.

We work on many projects and may already be developing, or may later independently develop, ideas similar to those you send us. Sending us an unsolicited idea or suggestion does not create any obligation for us to keep it confidential, pay you, or refrain from developing similar ideas. If you give us feedback about the Website or our services, we may use it without restriction or payment.

6. Third-party websites

The Website may link to third-party websites, such as LinkedIn and Instagram. We do not control them and are not responsible for their content, products, services or privacy practices. A link is not an endorsement. You use third-party websites at your own risk and under their terms.

7. Disclaimers

The Website and Content are provided "as is" and "as available", for general information only. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and completeness.

We aim to keep the Website accurate and available, but we do not guarantee that it will be uninterrupted, error-free, secure or free of harmful components, or that the Content is current.

The Content is not professional advice (including technical, legal, financial or regulatory advice) for your specific situation. Case studies, statistics and examples describe past work and are not a promise of future results. Results depend on each project.

This section does not affect any warranty given in a Service Agreement.

8. Limitation of liability

To the fullest extent permitted by law:

1. HEU AI LLC, its affiliates and their respective directors, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, data or goodwill, arising from or related to the Website, the Content or these Terms, even if we were told such damages were possible; and
2. our total liability arising from or related to the Website, the Content or these Terms will not exceed USD 100.

These limits do not apply to liability that cannot be limited or excluded under applicable law. Liability for services is governed solely by the applicable Service Agreement.

9. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless HEU AI LLC, its affiliates and their respective directors, officers, employees and agents from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Website.

10. Monitoring, suspension and termination

We may monitor use of the Website to keep it secure and to enforce these Terms. We may disclose information where required by law or where necessary to protect our rights or the safety of others, as described in our Privacy Policy.

We may suspend or end your access to the Website at any time if we reasonably believe you have breached these Terms, or as needed to protect the Website or others. Sections 4, 5, 7, 8, 9, 11 and 14 survive any termination.

11. Governing law and disputes

These Terms, and any dispute arising from or related to them or the Website, are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules.

The state and federal courts located in New Jersey have exclusive jurisdiction over any such dispute, and you consent to their jurisdiction and venue. Despite this, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property, confidential information or the security of the Website.

You may bring claims against us only in your individual capacity and not as a plaintiff or class member in any class, collective or representative action, to the extent permitted by law.

Any claim arising from or related to the Website or these Terms must be brought within one (1) year after it arises; otherwise it is permanently barred, to the extent permitted by law.

Nothing in this section removes any protection you have under the mandatory consumer laws of the country where you live.

12. Export controls and sanctions

You may not use the Website if doing so would violate United States or other applicable export control or sanctions laws. You confirm that you are not located in a country subject to comprehensive US sanctions and are not on any US government list of restricted or prohibited parties.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last updated" date. If we make material changes, we will place a notice on the Website before they take effect.

Changes apply from the date they are posted and do not apply to disputes that arose before that date. If you continue to use the Website after changes take effect, you accept the updated Terms.

14. General

1. Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Website. They do not replace or change any Service Agreement.
2. Severability. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions remain in full effect.
3. No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
4. Assignment. We may assign these Terms to an affiliate or to a successor in a merger, acquisition or sale of assets. You may not assign these Terms without our prior written consent.
5. No third-party beneficiaries. No one other than you and us has rights under these Terms, except as stated in Sections 8 and 9.
6. Language. If these Terms are translated, the English version prevails.

15. Contact us

HEU AI LLC
Email: info@heu.ai